1. Introduction
Beakle (“we”, “our”, or “us”) is a WhatsApp AI platform that helps businesses automate customer conversations. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
2. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, and password when you create an account.
- WhatsApp Data: Messages sent and received through your connected WhatsApp number, contact names, and phone numbers.
- Business Information: Knowledge base entries, AI settings, and service configurations you provide.
- Usage Data: Message counts, AI reply metrics, login times, and feature usage patterns.
- Payment Information: Billing details processed through our payment providers. We do not store full card numbers.
3. How We Use Your Information
- To provide and maintain our WhatsApp AI service
- To process AI replies to your customers based on your knowledge base
- To send escalation notifications to your designated WhatsApp group
- To improve our AI models and service quality
- To communicate with you about your account, billing, and service updates
- To detect and prevent fraud, abuse, or violations of our terms
4. Data Storage and Security
Your data is stored on secure servers hosted by Supabase and Vultr. We use industry-standard encryption for data in transit (TLS) and at rest. WhatsApp session data is encrypted and stored securely on our servers. We implement access controls to limit who can access your data internally.
5. Data Sharing
We do not sell your personal data. We may share data with: (a) AI service providers (e.g., Google Gemini) to process message replies — only the message content and knowledge base context are shared, not your personal identity; (b) Payment processors to handle billing; (c) Law enforcement when required by law.
6. Your Rights
- Access: You can view all your data through the Beakle dashboard.
- Correction: You can update your account information at any time.
- Deletion: You can request complete deletion of your account and all associated data. See our Data Deletion page.
- Export: You can request a copy of your data by contacting us.
7. Cookies
We use essential cookies for authentication and session management. We use a theme preference cookie to remember your dark/light mode setting. We do not use third-party tracking cookies.
8. Children’s Privacy
Beakle is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the Beakle dashboard.
10. Contact Us
If you have questions about this Privacy Policy, please contact us.